We live in an interesting time – we are enthusiastically discussing the possibilities of artificial intelligence and cars that do not need drivers, and it’s hard to imagine that someone does not have a computer at home. However, in some respects the situation is not changing and is unlikely to change in the coming years. Someone costs nothing with one eye to see what the “Windows” is doing on his PC, while digging into the next firmware of his favorite mobile “Chinese”. And for some, the computer is still the holy of holies, an older and much smarter comrade, who should be addressed exclusively to 'you'. And, of course, the source of problems that arise in the most random way. 'I pressed, and everything disappeared', 'my Skype is kind of strange today …', 'is the blue screen normal?' and, finally, the permanent hit 'I didn't do anything, but he …' – familiar? For every sophisticated reader of Mobile-Review there are more than one or two such acquaintances, and it's good if their circle is limited only to the older generation.
But where to go to the 'insecure PC user', if this very PC behaves somehow suspiciously, and a programmer friend flew to Tai to squander another fee, or the ungrateful son answers 'well maaam!' instead of rushing to provide an ambulance computer assistance from across the city? Unless you call one of the advertisements for the services of a computer wizard. We all saw these at our entrance. Here, look, what a handsome and attractive young man.
Obviously he decided to save up for his own 'Black Pearl', without getting out of his native area. And it's good if behind such an announcement is simply a less presentable student who lacks scholarships and skills, but lacks free time. Sometimes, by the way, the “computer masters” themselves inevitably laugh at the original use of their photographs. For example, here is a tweet from actor Zach Braff (remember the TV series 'Clinic'?): 'Apparently, in Russia I repair computers.'
What if such an 'actor' turns out to be a professional malefactor, leaving behind backdoors, viruses, and even replacement parts on the computer? And the user who bought into acting skills may not know anything about the result of contacting such a 'clinic' until the clinical death of his iron friend. The prospect is bleak.
An alternative can be a call to a 'trusted' company – a beautiful name, some positive reviews on the Internet, promises to charge you from 500-800 rubles for a visit from a master. However, in fact, you will give at least a couple of thousand, and then if you're lucky. Plus, as any reader of Mobile-Review knows, a good half of computer problems are solved remotely and do not require the physical presence of a master. It is still fraught with trying to treat a person over the Internet (do not do this!), But it is possible to cure a computer remotely, and in most cases it is much more convenient, faster and safer than calling the master home. What we will try to make sure of using the example of the Service of Good Deeds.
We install a lightweight application from Google Play or the App Store for free, and you're done, you can work with the problem. The app is also available for Windows and macOS. Let's not forget who is usually faced with all sorts of computer difficulties – and immediately appreciate the simplicity and intuitiveness of the interface. The inexperienced user will enjoy the opportunity to immediately figure out what to do, instead of long wandering through the menu items and trying to separate the essence from the gimmicks of the interface. And, most importantly, the minimum is required from the user. Namely, select from the menu the device with which the problem arose (tablet, laptop, smartphone, desktop PC), and the approximate nature of the task itself from the proposed list. However, the latter is not necessary – the menu offers the opportunity to honestly declare: 'I don't understand this', as well as the traditional item 'Other'.
However, grouping tasks by type ('Set up email', 'Install or update programs', 'Set up Internet / Wi-Fi', etc.) is exactly what allows you to provide the fastest and most accurate help to users, because the overwhelming the number of calls to computer specialists comes down to just a few basic types. And besides, unlike the classic service or the ad wizard, the Good Deeds Service allows you to quickly get help around the clock, 24/7, which, of course, is one of the main advantages.
So, having decided on the type of problem, enter your phone number and wait for a call from the service. Yes, you don't need to call yourself and wait for the operator to answer, and for someone this can also be an important psychological or technical advantage.
How is remote assistance to a user carried out? It's simple – a specialist uses a pre-worked algorithm to determine what happened to the device from your description. Often these are completely standard situations, even if what is happening seems to be very scary and critical, and a simple conversation with a specialist and following his instructions is enough.
However, it happens that it is not possible to solve the problem in this way. Or maybe the user is completely afraid of pressing unnecessary buttons and switches to the 'I still don't understand anything' mode, which is well known to everyone who has ever tried to make friends with a computer a mother or grandfather. In this case, providing remote access to the device helps. After starting the program, an identifier and a password appear on the screen, you tell them to a specialist, and he starts working. No, this is not a way to steal your personal data, install viruses for you and make a bigger hole in your security system, because you can perfectly follow the actions of a specialist on the screen of your device. And, most importantly, you have the opportunity to break the connection at any time. The security guarantee for the user is also the fact that once granted access will not always work. Each time, a specialist will need a unique key generated by your device to connect, which only you yourself can provide to someone. And this key is disposable. Yes, explaining this mechanism to a representative of the older generation, who already knows perfectly well that in our world, everyone steals data from everyone, but even masters the messenger with difficulty, is not an easy task. However, the ability to shift the “filial duty” of family maintenance onto the shoulders of the professionals is worth it.
Well, if remote access is powerless, the masters of the Good Deeds Service are ready to come and solve your problem personally – this service is available in the following cities: Moscow, St. Petersburg, Novosibirsk, Krasnoyarsk, Yekaterinburg, Chelyabinsk, Ufa, Perm and Kazan – one can only wish further development and expansion of the geography of the service. By the way, the ratio of the provided remote and field assistance in the service is estimated at 85% to 15% – and this rather speaks not of geographical restrictions, but of the effectiveness of remote assistance.
As for the quality of the good computer services provided, you can evaluate it yourself and completely free of charge. It's one thing when you are recommended by Vasya from iBasement, who three years ago “perfectly cleaned the laptop from viruses”, and another thing is the opportunity to make a free first order through the application and see for yourself how everything works in practice.
And if you are happy with everything, then you have two options to choose from – a one-time payment for one device call or buying a subscription. And now a little more about these options. A one-time remote call will cost 990 rubles, and the departure of the master to you – 2,990 rubles. For those who find it too high a price, it is worth remembering how it happens with ad masters. Humane 'from 500 rubles.' easily turn into several thousand as the master, devoid of any Hollywood charisma, announces more and more manipulations that are simply critical for your computer. The price list of the Good Deeds Service is final and does not grow depending on your case, and such transparency is another plus of the service.
As for the subscription, that one is even more interesting. At a price of 2,490 rubles. for the device you have the opportunity to apply to the Good Deeds Service an unlimited number of times for a whole year. And 'unlimited' is not a figure of speech. Even if you have different problems with your device on the same day, as a subscription owner, you can contact kind specialists at least several times a day. Again we compare it with the estimated price from the no-name service … and draw quite logical conclusions. Or we wonder why it is so cheap, the answer to which lies on the surface. The technician does not need to spend hours on the road to solve a problem that may take five minutes – and this saves not only time, but also money.
So, let's take another look at all the advantages of the 'Service of Good Deeds' in comparison with other types of computer help.
- Remote solution to most problems encountered.
- An algorithm for the provision of services, combining simplicity and absolute safety for the user.
- Possibility to ask for computer help around the clock, 7 days a week.
- Intuitiveness and simplicity of the application, convenient even for an inexperienced user.
- The solution to both the simplest and most common and complex problems.
- Work with various devices – desktops, laptops, smartphones and tablets.
- The opportunity to get help once is completely free.
- A price-justified annual subscription that gives you unlimited hits.
In the end, the combination of all these features and benefits makes it simply pointless to try to call ads or look for a 'trusted firm'. Even those users, for whom the computer is still an incomprehensible superior being, could not help but notice that the world has long been living in completely different realities. And in it more and more processes are taking place remotely, and entrusting most of them to specialists in order to save their own time and energy is no longer considered something unusual. This is the approach offered by the creators of the 'Service of Good Deeds'.
Good computer health and long life to your devices!
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