I hate it when I or other people are considered fools, it's just not acceptable. In this article I will share three sad examples from life, as well as my thoughts on the desire of companies to cash in on customers or, on the contrary, the unwillingness to help them.
Story # 1. A year ago I was finishing the renovation of the apartment and it just so happened that a certain amount was not enough. It was small, within the framework of my salary, but when there was no money at all, and all the income for the next month had already been planned, I wanted to divide this amount by three months. IKEA just had the opportunity to issue an installment plan, so I decided to give it a try. I made an application at the credit counter, the employee asked to wait a couple of hours and take a walk around the store. Anyone who has been to IKEA knows that you can get stuck there for the whole day, so this was not a problem. A couple of hours later they called me, said that the installment plan was approved and I needed to go to the counter. We printed a 20-page contract, which had to be signed on each of them in duplicate. Having already learned from bitter experience, I began to look for where this insurance cancellation window is and, of course, I found it somewhere on the sixth or seventh page. For those who do not know: banks like to impose insurance on any credit card, loan or installment plan, but they do it in a very tricky way, there is a field in the agreement 'I do not agree to participate in the voluntary insurance program' and if you suddenly missed this window and did not put there is a daw in it, the toast insurance is automatically connected. Consultants from the bank are given a certain rate for insurance, so they hook it up by hook or by crook. They even go for a downright lie that it is impossible to issue a loan without insurance. When the bank representative saw that I was refusing insurance, he began to be indignant about why he was waiting for me at all and how shameful I was that I did not let him earn money. I was about to leave, but I decided to remember his name first in order to leave a complaint. He, seeing that I was trying to read his card, immediately calmed down and agreed to issue an installment plan and without insurance.
Story # 2. A couple of months ago I got hooked on the game Oz: Broken Kingdom, since then I spend about 30-40 minutes in it every day, this is a great relaxation and rest in between work. Recently I joined a guild, and all chat messages in it are displayed incorrectly, that is, you see the first three words and that's it. It is clear that the person wrote something else, but the message is simply not displayed in full. I decided to complain to the support service, a day later a stereotyped answer comes: “ restart the game, restart the tablet, try again. '' Even judging by the format of the answer itself, it seemed as if I had just copied and pasted a solution from the manual, without delving into the essence of the problem. It was only when I contacted support again, pointing out this stupid formulaic response, that they requested screenshots and began to understand.
Story number 3. Recently, I am already afraid to recommend something from smartphones to my friends, because there are so many different stages at which he can be deceived, that in the end you are just afraid to advise something. A month ago, a relative asked me to recommend a secure smartphone up to 10,000 rubles. I advised taking the Senseit R390 +, we had a review of this model, and Svyaznoy had a discount on it (8,500 versus 10,000). As a result, the person was sold the device for 10 thousand, they sold two SIM cards and something else. And at home it turned out that the microphone does not work in the smartphone, people simply do not hear the interlocutor. A relative turned to Svyaznoy, the device was taken for examination, after a while they returned, but the problem was not eliminated. Then they took it again and returned it again without repair. The third time, when a person asked to simply return the money to him, the consultant answered him with an excellent phrase: 'if you want to return the money, then this is only through the court.' At Ya.Market, the representative of Svyaznoy replied that the store does not carry out repairs, but sends the smartphone to the SC, where they issue a conclusion.
Conclusion
On purpose, I did not immediately write conclusions from the stories, I gave you time to formulate your own attitude. My opinion is simple. When I come to buy something or order a service, I don't feel safe. I must be constantly on the alert. Check the contract in detail, poke around for half an hour before buying any equipment, checking it for everything that is possible. And even in the support service, you need to prove that I'm not a fool, otherwise they will answer me with stereotyped letters.
What prevented the representative of the credit department from telling me that there is such and such insurance, and the bank itself from making an agreement in such a way that a tick would be needed only if it agreed to the service? What prevented the support service from reading into my problem and understanding what I wanted? What prevented Svyaznoy from trying to figure it out, and the SC normally check the smartphone during diagnostics?
It makes me very angry that in the modern world, you need to push through your every decision, so that in the end they do it your way. That by default you are considered a fool to cash in or to brush aside. That you can answer 'return the money through the court', knowing that no one will go to any court and get away with it.