In today's column, we discuss the possibility of replacing e-mail with instant messengers.
I've been thinking, especially when I started working in IT journalism. In our (and not only our) industry, a fair amount of communication takes place precisely with the help of “electronic”: companies send out press releases, journalists clarify details on past conferences, PR specialists specify the timing of sending or returning devices.
But is e-mail so convenient for communication? In my opinion, not really. A huge jumble of citations, a bunch of participants in the correspondence, constant 'Re:', 'FW:' and the like in the headlines. Plus, it just so happens that email is the format of communication that doesn't seem to imply instant response. Therefore, some people postpone sorting mail until later, and you end up sitting and waiting for an answer.
Another example of using mail is correspondence with support services. As a rule, in the 'email' you wait for a response from several hours to a couple of days. And it is very annoying when you want an instant or at least prompt reaction.
Whether messengers are the case: we are used to the fact that if we wrote something in WhatsApp or FB Messenger, we should immediately answer. Messengers imply an instant response, they are much more convenient to view dialogs, again, there is no leapfrog with different subject lines. However, for some reason, there is an unspoken opinion that official correspondence should be carried out precisely using e-mail, this is partly justified by the fact that the preservation of dialogues in the email is higher, plus the correspondence is, after all, sorted by topic, in contrast to the continuous canvas of messages in messengers .
And still, I personally prefer messengers to e-mail, it seems to me that the future lies with them. What do you say, dear readers?