One beautiful Saturday October evening, I was sitting with friends in a restaurant and having fun, not paying attention to the phone. When there was a pause in the conversation, he took to look at the mail. A letter came from a reader. He wrote this: 'Good evening. I found a minus with a print. You can also unlock the phone with another finger. How would Sonya react to this? ' At first I put my phone down. Then, on reflection, he took and wrote an answer.
– Hi, how is this possible?
The man answered quickly, clearly the problem worried him.
– I do not know. I sat by chance playing. And I found it. I tried to rewrite the software update, but it remained. Tomorrow I'll go try on another device.
– Please write what the results of the check will be.
On this we parted, but in the morning the correspondence was continued.
– Hi. I changed my phone and the same thing. Where it is interesting to write. This is what a minus for Sonya. What should I do? I always look at phone reviews on your website. What's next?
– How exactly does everything happen?
The reader sent me a video, I won't show it here – after all, personal data and all that. The phone has one thumbprint. Alex, that is the name of our reader, presses several times with another finger, for example, his index finger, and the unlocking occurs. Honestly, I got scared. Sony made a bad sensor? Is this a massive bug? I sent the video and our correspondence to my colleagues at Sony. I must say that Alex lives in England, he talked to technical support, talked in the salon, no one helped him there, so I began to worry – after all, if it was some kind of trick, the specialists would certainly help, right?
A couple of hours later, the answer came from Sony: 'This situation is normal. The user has the Smart Lock function enabled, which allows the phone to be unlocked when connected to any accessory, which is, as it were, an authorization for access.
In this case, he has a Pebble watch in this role. When the Smart Lock function is turned on, the lock icon on the lock screen is circled and, in principle, you can get into the phone not only with the wrong finger, but simply by swiping the screen.
The function is located along this path: Settings – Security – Smart Lock '.
And literally five minutes later, a letter came from Alex: 'The problem was, I hope, in the smart lock. I'm just wearing a PEBBLE smartwatch and I entered it as TRUSTED. Therefore, it worked. Has now turned it off. We'll see. While everything is fine, the other finger does not work. '
Fuh. You can exhale. Two conclusions can be drawn from this story. First, you need to learn the materiel – this is the first time I hear about Smart Lock. It is strange that Sony's technical support could not figure out the problem, especially since there is also a hint here, a lock in a circle. The second conclusion, if you are already making a fingerprint, then turn off Smart Lock. Otherwise, what's the use of protection? A work colleague can safely take the phone, unlock it, look at pictures or something else and put the device back.