Today at the headquarters of Samsung Electronics in Seoul, a press conference was held on the results of the investigation of the situation with the Galaxy Note7 smartphone.
Recall that earlier Samsung stopped production of the device, stopped sales and recalled smartphones in those countries where they were officially sold. At the same time, sales of Samsung Galaxy Note7 did not start in Russia.
DJ Koh, head of the mobile division of Samsung Electronics, spoke in detail about the results of the investigation and addressed all Galaxy Note7 users, mobile operators, and business partners with a sincere apology and gratitude for their patience and support.
It is noted that Samsung engineers, together with experts from independent organizations, examined more than 200,000 devices and 30,000 batteries to determine the cause of the incidents. The Galaxy Note7 hardware and software, assembly processes, quality control and delivery to the point of sale have been thoroughly tested.
During the investigation, it turned out that the cause of the incidents were defects in the design of the batteries and the technological process of assembling the device.
Samsung Electronics headquarters takes responsibility for failing to identify and fix potential issues before the Galaxy Note7 went on sale.
As a result, Samsung has implemented a wide range of procedures to monitor and improve device quality performance. This includes a layered security protocol as well as an 8-step battery test program.